Knowledgebase
How to describe technical issues in a helpdesk ticket
Posted by Frank Bauer on 28 March 2017 12:47 AM

When contacting the customer support for any website, including ours, in regards to any technical issue on a web page, you should always describe in detail what we need to do to see the same issue.

In order for us to fix any potential bugs, we need to be able to reproduce them here.

Here are a few easy questions that will help us to reproduce the issue...


What is the web page URL that you did visit (as shown at the top of your browser)?

What web browser did you use (Chrome, FireFox, Safari, IE, Razor, etc.)?

What browser version did you use?

What device did you use (mobile, laptop or desktop)?

What operating system is installed on your device (Windows, OSX, iOS, Android, etc.)?

What version of that operating system did you use?

Was JavaScript enabled in your browser (yes, no, don't know)?

Where cookies enabled in your browser (yes, no, don't know)?

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