CoinPayments Refund Policy on Incomplete Transactions
Posted by Frank Bauer on 19 March 2017 11:55 PM
Here is the CoinPayments Refund Policy on Incomplete Transactions...

If your coins were not received and/or confirmed in time, CoinPayments will gladly refund them to you. Simply open a support ticket with your CoinPayments transaction ID, verification code, and refund address. The ticket must be opened with the email address used in the transaction. CoinPayments will in most cases email you to ask if you would like a refund, but this is not guaranteed. Refunds will be either (at their discretion): a) the original amount of coins received, or b) an amount equivalent to the USD value at the time of the transaction. All refunds must be claimed within 30 days of us receiving your coins or they will be forfeited.

Their helpdesk is located at: https://www.coinpayments.net/help-support
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